SHIPPING + RETURNS
We currently ship to Canada and US only. We will ship your items within three business days of your original order date for in stock items.
FREE SHIPPING - To Canada and US on orders $200 CAD and over (before taxes, shipping and any discounts).
$12 CAD FLAT RATE - On orders less than $200 CAD
FREE - PICK UP IN EDMONTON option available at checkout. You will be emailed details after your order is complete. If you don't receive an email, please check your junk folder in case it went there by mistake.
DUTIES & FEES
All products are shipped from Canada and are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders.
If you choose to refuse the customs fee and the parcel is returned back to Mia West, a shipping & handling fee will be deducted from your refund.
These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now. When possible, we will advise you of when the product has arrived and the estimated shipping date.
We want you to be happy with your purchase! You may return new, unused items sold by Mia West Active within 10 days of receiving your online order for a refund or exchange. .
To be eligible for a refund or exchange, Items must be returned in their original product packaging (including all tags attached). Items must be unwashed, unworn and not damaged including but not limited to smoke, stains, scents, odors, or anything deemed to make the item(s) non-resellable. If the items are deemed non-returnable, it is up to the customer’s discretion to arrange shipping if they prefer the item sent back to them.
Only regular priced items may be refunded, all sale items and discounted purchases of 30% or more are FINAL SALE. Hats cannot be returned due to sanitary purposes.
You will be responsible for paying for your own shipping costs when returning your item for a return or exchange. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
You should always consider using a trackable shipping service or purchasing shipping insurance. The parcel is the customers responsibility up until Mia West has acknowledged that the package has been received into our warehouse.
Please email firstname.lastname@example.org if you'd like to exchange or return your order.