FREE SHIPPING ON ORDERS OVER $100

SHIPPING + RETURNS

SHIPPING

We currently ship to Canada and US only. We will ship your items within three business days of your original order date for in stock items.

FREE SHIPPING - To Canada and US on orders $99 CAD and over

$10 CAD FLAT RATE - On orders less than $99 CAD

FREE - PICK UP IN EDMONTON

DUTIES & FEES

All products are shipped from Canada and are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders.

If you choose to refuse the customs fee and the parcel is returned back to Mia West, a shipping & handling fee will be deducted from your refund.

PRE-ORDER ITEMS

These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now. When possible, we will advise you of when the product has arrived and the estimated shipping date.

RETURNS

We want you to be happy with your purchase! You may return new, unused items sold by Mia West Active within 14 days of receiving your online order for a refund or exchange. However, a handling and processing fee of $7 will be deducted from the amount refunded to you.

To be eligible for a refund or exchange, Items must be returned in their original product packaging (including all tags). Items must be unwashed, unworn and not damaged including but not limited to smoke, stains, scents, odors, or anything deemed to make the item(s) non-resellable. If the items are deemed non-returnable, it is up to the customer’s discretion to arrange shipping if they prefer the item sent back to them.

Only regular priced items may be refunded, unfortunately all sale items are final. Hats cannot be returned due to sanitary purposes.

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase.

You should always consider using a trackable shipping service or purchasing shipping insurance. The parcel is the customers responsibility up until Mia West has acknowledged that the package has been received into our warehouse.

Please email sales@miawestactive.com if you'd like to exchange or refund your order. We will send you a returns form that you must fill out and include in your package.

RETURN SHIPPING

To return your product, you should mail your product with the return form to:

MIA WEST RETURNS
8015 roper road
#128
Edmonton Alberta CA
T6E6S4

Any questions, feel free to email us.
sales@miawestactive.com

EXCHANGES

Please email sales@miawestactive.com about your request within 14 days of receiving your online order and we will be happy to help you. The customer is responsible for the cost to return the item for an exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment (minus $7CAD handling & processing fee), within a certain amount of days.
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